If you see Vegas bring up that pane after a crash you can do the following to help us gather more info: Hold Ctrl+Shift when clicking the “Send” button. If you do get additional failures, take note of whether Vegas pops up its Error Reporting Service dialog. When using Mocha from within Continuum as a plugin the media is coming from the host itself so the Gstreamer components wouldn’t actually be in use. Regarding Gstreamer, Mocha is now using Gstreamer for video I/O, but that’s mostly only relevant when using standalone Mocha Pro. I wouldn’t expect that to cause runtime errors, though, since we mostly just use that as a diagnostic aid in the logs. We’ll need to see if our OS detection mechanism is out of date. It is certainly possible that a later windows update (or driver update) resolved things.Īs for some of your other questions, BCC uses a fairly generic OS call to report what version of Windows it is running, so the fact that it started reporting Windows 8 is odd. I’m glad to hear it’s working again for you, but can’t readily explain what might have been wrong. I attach the reliability monitor chart to show how my computer has gone unstable since the Microsoft updates started on November 13th.

I am suspicious of one file that the Microsoft upate installed: Microsoft.ZuneVideo, but other than that I am at a loss as what I should do next to restore my computer so that I can continue using BCC? I have used Microsoft’s SFC and DISM tools but they tell me that nothing is wrong with Windows. Some file formats will be unavailable.” I downloaded a modified version of Gstreamer specifically to work with Transcribe, which has nothing to do with video editing - and I do not undersatand how this application has been selected to work with BCC? I also found the Imagineer log in AppData/Local and see there is a message: “GStreamer was chosen in Mocha settings as the Video Files Engine but it is not supported. I am using the same machine, so I can’t understand why BCC thinks my OS has changed? I found the BCC log in AppData/Roaming and noticed that before the problem started my OS was correctly listed as Windows 10 Home 10.0 but after the problem, my OS is now listed as Windows 8 Pro 6.2. Last week I remember having had several Microsoft updates to my Windows 10 Home Operating System, and I believe that one of these updates has altered the stability of BCC. I tried several times but Mocha would not start. On Friday, November 20th I wanted to continue editing the clip but when I selected the Mocha Mask in BCC, I saw a white flash down the left-hand edge of my monitor and Vegas Pro froze up. Everything seemed normal and I was creating an outside Mask Shape using the inbuilt Mocha Mask. On Thursday, November 19th I was editing a single video clip in Vegas Pro 18 using Primatte Studio in BCC 14.

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